Cloud companies live or die by strong revenue retention. The two primary metrics are gross revenue retention and net revenue retention. Make sure you understand and review both.
I am lumping it into churn. I mentioned “ churned/downgraded”. Although I could make that more clear as some people try to be sneaking and not include contraction
Are you not including/considering contraction revenue as part of your GRR/NRR calculations?
I am lumping it into churn. I mentioned “ churned/downgraded”. Although I could make that more clear as some people try to be sneaking and not include contraction
Understood - thanks for the clarification!