How do you think this changes depending on the business model. Ex: Module Based, Consumption, Per Seat licenses etc.?
The seat expansion is obviously a great driver of upsell when things are good but when tough times hit, NRR can quickly drop. Whereas it is tougher to add new modules but likely harder to remove/drop entirely.
How do you think this changes depending on the business model. Ex: Module Based, Consumption, Per Seat licenses etc.?
The seat expansion is obviously a great driver of upsell when things are good but when tough times hit, NRR can quickly drop. Whereas it is tougher to add new modules but likely harder to remove/drop entirely.