Companies should watch for signs like low usage, support tickets or negative feedback. When these warnings appear, reach out with a quick check-in, extra training or a contract review to keep customers from leaving.
Great insights—even for those who don’t usually interact with customers.
Your last point really reminded me of the attrition waves that often follow major layoffs. Companies should invest not only in customer success teams for clients, but also in an internal ‘customer success’ approach to reduce employee churn and protect their reputation for future hiring.
Companies should watch for signs like low usage, support tickets or negative feedback. When these warnings appear, reach out with a quick check-in, extra training or a contract review to keep customers from leaving.
Great insights—even for those who don’t usually interact with customers.
Your last point really reminded me of the attrition waves that often follow major layoffs. Companies should invest not only in customer success teams for clients, but also in an internal ‘customer success’ approach to reduce employee churn and protect their reputation for future hiring.