Interesting analysis. While it's incredibly difficult to place a monetary value on trust, the value is both very real and very large. Sooner or later, the tide always goes out and exposes the swimmers.
Great post! Can you go into this section in a little more detail and how that math works?
A basic control that would have caught this would be to flag any significant changes (e.g. anything above 30% change) in ARR by customer. All of these errors would cause the ARR per customer to change >100% because it was double counting the base renewal amount.
Interesting analysis. While it's incredibly difficult to place a monetary value on trust, the value is both very real and very large. Sooner or later, the tide always goes out and exposes the swimmers.
I feel like we’re the only people taking this seriously 😂
Wall Street trust is hard to measure it when you have it... but certainly easy to see when you lose it
I have a good friend who works there, he is upset that none of the executives seem to be on the chopping block. Double dipping ARR...ouch
Great post! Can you go into this section in a little more detail and how that math works?
A basic control that would have caught this would be to flag any significant changes (e.g. anything above 30% change) in ARR by customer. All of these errors would cause the ARR per customer to change >100% because it was double counting the base renewal amount.